bet12 Privacy Policy

1. Introduction

1.1 This Privacy Policy describes how bet12 ("we", "us", "our") collects, processes, stores, and shares personal data about individuals ("you", "Members") who use the bet12 online casino and sportsbook platform accessible at bet12.asia (the "Platform").

1.2 bet12 is committed to protecting the privacy and personal data of all Members and visitors to the Platform. We process personal data in accordance with applicable data protection legislation, including principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

1.3 This policy applies to all personal data collected through the Platform, including data provided during registration, depositing, wagering, customer support interactions, and general use of bet12 services. It does not apply to third-party websites or services that may be linked from or integrated into the Platform.

1.4 We encourage Members to read this policy in full alongside the Terms & Conditions. If you have any questions, please contact us at the details provided in Section 15.

2. Data Controller

2.1 For the purposes of applicable data protection law, bet12 is the data controller in respect of personal data collected through the Platform. As data controller, bet12 determines the purposes for which and the manner in which personal data is processed.

2.2 Where bet12 engages third-party service providers to process data on its behalf (for example, payment processors or identity verification services), such providers act as data processors and are subject to contractual obligations that require them to process data only on bet12's documented instructions and to implement appropriate security measures.

2.3 Contact details for the bet12 data protection point of contact are provided in Section 15 of this policy.

3. Personal Data We Collect

3.1 bet12 collects personal data from Members through a variety of means, including during registration, in the course of account use, and through automated technical means. The categories of personal data we collect include:

3.2 Where it is not possible for us to collect certain mandatory personal data, we may be unable to provide you with full access to the Platform or to process specific transactions. We will notify you where this is the case.

3.3 bet12 does not collect or process special categories of sensitive personal data (such as health data, racial or ethnic origin data, or biometric data) except where expressly required for responsible gaming assessments or where voluntarily disclosed by a Member in the course of a support interaction.

4. How We Use Your Personal Data

4.1 bet12 uses the personal data we collect for the following purposes:

• Account Registration and Management: To create and administer your Account, verify your identity and age (KYC), and maintain accurate Account records.
• Service Delivery: To provide access to the Platform, process bets and wagers, facilitate deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, DuitNow, and FPX, and deliver customer support.
• Legal and Regulatory Compliance: To meet obligations under applicable law, including anti-money laundering (AML) requirements, responsible gaming obligations, and licensing conditions. This includes monitoring for unusual transaction patterns and reporting suspicious activity to relevant authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, cheating, collusion, account takeover, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gambling patterns that may indicate problem gambling behaviour, to apply Member-requested responsible gaming restrictions, and to contact Members where our systems identify potential risk indicators.
• Communications: To send transactional and operational communications (account confirmations, security alerts, withdrawal notifications), and where you have consented, to send marketing communications about promotions, new games, and offers relevant to Malaysian players.
• Platform Improvement: To analyse aggregated usage data to improve the Platform's performance, user experience, game selection, and feature set.
• Dispute Resolution: To investigate and resolve complaints, disputes, and bet settlement queries.

4.2 We will not use your personal data for purposes that are incompatible with those set out above without providing you with advance notice and, where required, obtaining your consent.

5. Legal Basis for Processing

5.1 bet12 processes personal data on the following legal bases:

• Performance of a Contract: Processing necessary to provide the Platform services to you, including account management, transaction processing, and customer support.
• Legal Obligation: Processing required to comply with applicable legal requirements, including KYC/AML obligations, responsible gaming requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate Interests: Processing necessary for bet12's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your data protection rights and interests.
• Consent: Where we rely on your consent as the legal basis (principally for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

6. Data Sharing & Disclosure

6.1 bet12 does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Payment Processors: With payment service providers (including providers of Touch 'n Go, Boost, DuitNow, GrabPay, FPX, Maybank2u, and CIMB Clicks integrations) to process deposits and withdrawals. These providers receive only the data necessary to execute the transaction.
• Identity Verification Providers: With KYC and AML compliance service providers to verify Member identity and age as required by our regulatory obligations.
• Regulatory and Law Enforcement Authorities: With licensing authorities, financial intelligence units, law enforcement agencies, and other public bodies where we are required to do so by law or court order, or where disclosure is necessary to prevent or investigate suspected criminal activity.
• Group Companies: With affiliated entities within the bet12 corporate group where necessary for operational, compliance, or administrative purposes, subject to the same data protection standards set out in this policy.
• Professional Advisers: With legal counsel, auditors, and compliance consultants under obligations of confidentiality where necessary in connection with legal proceedings or regulatory matters.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the bet12 business, personal data may be transferred to the acquiring entity as part of that transaction, subject to appropriate data protection safeguards.

7. International Data Transfers

7.1 In operating a global gaming platform, it may be necessary to transfer your personal data to recipients located outside Malaysia. Where such transfers occur, bet12 will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with applicable data protection requirements.

7.2 Safeguards applied to international transfers may include: standard contractual clauses approved by relevant data protection authorities; transfers to jurisdictions recognised as providing an adequate level of data protection; or other legally approved transfer mechanisms.

7.3 If you have questions about the safeguards we apply to international data transfers, please contact us at the details in Section 15.

8. Data Retention

8.1 bet12 retains personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law. Typical retention periods are as follows:

• Active Account Data: Retained for the duration of your active Account plus any applicable post-closure period required by law.
• KYC and Identity Verification Data: Retained for a minimum of 5 years following Account closure in accordance with AML regulatory requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction for financial and AML compliance purposes.
• Customer Support Records: Retained for 3 years from the close of the support interaction, or longer if the interaction relates to an ongoing dispute or legal proceeding.
• Technical and Usage Data: Retained for up to 24 months from collection for platform improvement and security purposes, then deleted or anonymised.
• Marketing Preferences: Retained until you withdraw consent or opt out, plus a reasonable period thereafter to process the withdrawal.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified individual.

9. Cookies & Tracking Technologies

9.1 bet12 uses cookies and similar tracking technologies (including web beacons and local storage) on the Platform to improve performance, personalise your experience, and support analytics and security functions.

9.2 The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, authentication, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Used to collect anonymised data about how Members use the Platform, which pages are visited most frequently, and where errors occur. This information helps us improve the Platform.
• Functional Cookies: Allow the Platform to remember your preferences, such as language settings and preferred display options.
• Marketing Cookies: Used to track visits across the Platform and, where consent has been given, to deliver relevant promotional content. These are only activated with your consent.

9.3 You can manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Mobile browser cookie settings vary by device — consult your device's browser settings on iOS or Android.

9.4 bet12 does not use cookies to collect personal data beyond what is necessary for the purposes described above, and we do not share cookie data with unrelated third parties for their commercial use.

10. Your Data Protection Rights

10.1 Subject to applicable law and certain exceptions, you have the following rights in respect of your personal data held by bet12:

• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to Erasure ("Right to Be Forgotten"): The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction of Processing: The right to request that we restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible.
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing. Where you object to direct marketing, we will cease processing for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please contact us at [email protected]. We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing a request. We will not charge a fee for exercising your rights except in cases of manifestly unfounded or excessive requests.

10.3 Where you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

11. Children's Privacy

11.1 The bet12 Platform is strictly restricted to adults aged 21 years and above. bet12 does not knowingly collect personal data from any person under the age of 21. If we discover or are notified that we have inadvertently collected data from a person under 21, we will immediately delete such data and close the associated Account.

11.2 If you are a parent or guardian and believe that your child may have registered on the Platform, please contact us immediately at [email protected] so we can take prompt action.

11.3 Members with minors in their household are encouraged to use appropriate parental control software to prevent underage access to gambling websites.

12. Data Security

12.1 bet12 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Multi-factor authentication requirements for staff accessing production systems containing personal data.
• Regular independent security audits and penetration testing of the Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

12.2 While we take all reasonable precautions, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. Please notify us immediately at [email protected] if you suspect unauthorised access to your Account.

12.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bet12 will notify affected Members and relevant authorities in accordance with applicable legal requirements.

13. Marketing Communications

13.1 With your consent, bet12 may send you marketing communications about promotions, bonuses, new games, and betting offers relevant to Malaysian players — including welcome bonuses, reload offers, and seasonal promotions. These communications may be sent via email or SMS to your registered contact details.

13.2 You may opt out of marketing communications at any time by: (a) clicking the "unsubscribe" link in any marketing email; (b) updating your communication preferences in your Account settings; or (c) contacting [email protected] with an opt-out request. Opting out of marketing will not affect the delivery of transactional and operational communications necessary for the running of your Account.

13.3 bet12 does not send unsolicited marketing communications to non-Members. We do not share your contact details with third parties for their marketing purposes.

14. Changes to This Privacy Policy

14.1 bet12 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or Platform features. The "Last Updated" date at the top of this policy indicates when the current version was published.

14.2 Where we make material changes to this policy, we will provide notice to registered Members via email or on-platform notification prior to the changes taking effect. Your continued use of the Platform following notification of material changes constitutes acceptance of the updated policy.

14.3 We encourage Members to review this policy periodically. The current version of this Privacy Policy is always accessible at bet12.asia/privacy-policy.

15. Contact Us

15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact bet12 through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the bet12.asia website
• Subject Line for Data Requests: Please use "Data Privacy Request — [Your Username]" in the email subject line to help us route your request efficiently

15.2 We aim to respond to all privacy-related enquiries within 5 business days. For formal data subject rights requests (Section 10), our response target is 30 calendar days from receipt of a verified request.

15.3 This Privacy Policy was last reviewed and updated on 1 January 2026.